KA
2 months ago
★★★★★
Excellent selection of makeup and accessories! Good customer service.
Excellent selection of makeup and accessories! Good customer service.
Way more personal the store across from them I will only go to them
First experience going to a hair store. My mother just recently got diagnosed with cancer and she needed a wig I had no idea what kind of wig or anything. Umai was very kind and helped me pick out a lace front and a bandanna wig. I 100% recommend coming here!! Staff is super kind and very helpful.
I purchased one of their Diva Glam human hair wigs, and I’m very disappointed with the quality. The wig displayed on the mannequin appeared full and luxurious, but the one I received was thin, flimsy, already shedding, and had an unpleasant odor. Unfortunately, due to the return policy, I wasn’t able to return the wig despite spending over $200 on it. While the woman at the counter was polite, I didn’t feel she genuinely cared when I expressed my concerns. Additionally, the man (possibly the owner) simply stared at me in an uncomfortable way without offering any assistance. This experience has left me very dissatisfied.
Came in on Thursday 02.18.2025 and purchased some clip in extensions. The color was perfect however when I got home and further examined the hair in good lighting, I realized the texture was off for what I needed. I called and asked if I could exchange it for something else? They said yes ad long as it is not a wig, exchanges are welcomed. I said great I’ll be there. Came today 02.20.2025 to exchange if as they specified over the phone, and when I got to the register they said I could not since it was opened. Event thought the hair was still in tact and nothing missing, because I had opened it to look at the hair, it could no longer be exchanged. I will never come to this establishment again. I had a similar situation happen with Hair & Beauty Depot across the street and they were super nice and easy to work with and happily let me to a swap out with no issues. I episodes either shop blacked owned but if you can’t, just go to hair & beauty depot instead. Never go to Diva’s!